Shipping policy

VÈLA offers domestic and international shipping to provide a smooth and reliable shopping experience for our customers.

Order Processing Time

 • Orders are processed within 1–3 business days (excluding weekends and public holidays).

Estimated Delivery Time

 • Australia (Domestic): 3–7 business days
 • United States (USA): 3–7 business days
 • International (other countries): 7–15 business days

Delivery times may vary depending on the destination, shipping carrier, and external factors beyond our control.

Shipping Delays & Force Majeure

VÈLA is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:
 • Natural disasters, severe weather, pandemics
 • Carrier delays, strikes, or operational disruptions
 • Customs clearance procedures or import regulations in the destination country
 • Incorrect or incomplete shipping information provided by the customer

Order Tracking

Once your order has been shipped, a tracking number will be sent via email, allowing you to monitor the delivery status of your package.